Refund policy

ROOTGLOW Refund & Return Policy
Last updated: August 11, 2026
We want you to feel confident shopping with ROOTGLOW. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
Eligibility
To be eligible for a return:
● The item must be returned within 30 days of delivery.
● The product must be in its original condition.
● The product must not be damaged due to misuse or improper handling.
● Proof of purchase may be required.
Because ROOTGLOW products are personal-care products, opened or used items may not be eligible for return for hygiene reasons.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and photos of the item. We will work with you to resolve the issue.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Contact
For questions regarding returns, contact us at:

shoprootglow@gmail.com